Frequently Asked Questions

What is Triage 4 Pediatrics?

Triage 4 Pediatrics is a complete after-hours telephone triage service for pediatricians and their patients. We are staffed by RNs with a wealth of knowledge and experience in Pediatrics. All of our nurses are CPR certified. Each of our nurses carries his or her own liability insurance and all staff must complete an orientation process including rigorous competency testing, drug screening, license verification and background check. We select our nurses based not only on their medical competency but on their high level of caring and excellent communications skills.

How does it work?

Triage 4 Pediatrics takes calls placed to your office during the hours you are not available. We do not diagnose over the phone but we determine the severity of the caller’s complaint using a series of protocols developed by Barton Schmitt. We direct the caller to the appropriate emergency services if necessary, recommend the suggested medical follow up based on their assessments and provide health information. Our goal is to provide comfort for the child and peace of mind for the parent without unnecessarily burdening the physician.

I have an answering service. Why do I need Triage 4 Pediatrics?

In addition to eliminating your need for an answering service, thus limiting unnecessary expense to your practice, Triage 4 Pediatrics provides immediate, educated assessments for each after hours call. Our nurses rely on their communication skills, knowledge of disease process, and normal growth and development for all age groups in order to ascertain an accurate understanding of the child's symptoms and advise the caller accordingly.

This also provides a caring, registered nurse for the parent to talk to after hours and allows us to reinforce information already given from your office.

How am I informed of call results?

Triage 4 Pediatrics provides the Physician’s office with a detailed fax concerning each call by 9 a.m. the following morning, allowing you to follow up with each patient in a timely manner. We perform Quality Assurance monthly to insure the highest possible standards are maintained.

Why is your service better than any other?

We understand that most after hours triage services are perfectly competent. Our goal is to transcend competence. We expect and insist that our staff not only be qualified to accurately assess the condition of the patient but that they understand and sympathize with the concern and anxiety of the parent. We strive not only to assist the patient but to do all we can to put the mind of the parent at ease, reinforcing their positive attitude toward you and your practice. This is not only a business standard for us. This is a philosophy of life.

We love children. That’s the bottom line.


"Triage 4 Pediatrics gives our patients outstanding medical advice and triage services. The nurses provide first class, courteous medical advice based on current medical protocols. Nurse to physician communication is excellent. Our group has been with Triage 4 Pediatrics for two years and we have only heard compliments from our patients."

Gregory Sonnen, M.D.,F.A.A.P.